Tag: fares

We need better public transport, not free public transport

Posted onAuthorDaniel15 Comments

From time to time the topic of free public transport comes up, most recently because of changes in Estonia.

I think it’s a distraction from far more important issues.

I just wanted to address a few points about it. Apologies for the rambling.

Would it be a good idea in Melbourne and/or Victoria?

I don’t think so.

The first point is the cost: the PTV Annual Report indicates around $800 million is collected in fare revenue every year.

Even allowing for the running costs of the ticket system and fare enforcement, hundreds of millions of dollars would have to be found to cover that.

That’s money that wouldn’t be available for upgrades, which are a far higher priority, because the main reason people don’t use public transport isn’t the fares, it’s the service quality.

If the system goes free, assuming that at least some of the shortfall is via higher taxes, you’d have a lot of people paying more for a service they can’t practicably use, which brings me to the next point.

Free Tram Zone

Would free PT get more people on board?

Melbourne’s existing free public transport is an indicator of what would happen if the whole system was free.

The usable, frequent services would be swamped with people. They’d need upgrades to keep up with growth — upgrades which would be far more difficult if revenue isn’t growing with patronage growth. Example: the Free Tram Zone; free New Years Eve trains.

You’d also lose any peak/off-peak pricing mechanism that can moderate peak demand and help encourage off-peak travel. This is used heavily on V/Line (30% discount outside peak, and for all trips that don’t go through Zone 1), and also on Metro (100% discount before 7:15am on weekdays), though arguably this could be used more extensively.

The infrequent, less usable services — such as suburban buses — still wouldn’t get a lot of use. Example: Seniors and Myki Pass-holders on weekends. Some use the buses, but plenty would rather drive, even if they can use public transport for free (or for no extra cost with their weekday ticket).

And that’s a problem if one of the prime aims is to increase public transport usage. Those middle and outer suburban areas where most people travel day to day is where public transport is failing to win market share, thus driving dominates. It would continue to be the case.

If a suburban bus is once an hour (and plenty are), then it’s not suddenly a compelling service if it becomes free. They need more services, not free services.

Myki, Smartrider, Go card, Opal public transport smartcards

It costs more to collect fares than the revenue

No, completely wrong.

Myki was an expensive system to build; around $1.5 billion including ten years running costs = $150 million per year.

It’s still expensive. The recently signed operations contract is $700 million for seven years = $100 million per year.

(Sydney’s Opal card system is also expensive, at $1.2 billion for 15 years. That’s a bit cheaper, but these systems can be very expensive when they involve coverage of a large network, requiring lots of hardware — whether or not it’s established technology or being built afresh.)

So yes, ticket systems cost a lot of money. But even if you supposed that on top of the $100-$150 million per year for the ticket system, ticket inspections were costing another $50 million per year (and assuming those staff aren’t needed anyway for other purposes such as safety), that’s still around $600 million per year lost if fares aren’t collected.

Or to put it another way: if Myki hadn’t been built, instead the system could have been fare-free… but only for about two years.

There would be some benefit from going fare-free: better passenger flows in and around stations, as fencing and gates are removed, and on and off trams and buses. But at a huge cost, and these issues can be ameliorated in other ways.

New Myki signage on trams, October 2015

But Estonia has free public transport!

No it doesn’t. If you look beyond the headlines, you’ll discover that recent changes have made regional buses in Estonia free.

Free journeys will be available for all Estonians using county buses, but won’t be available on trains (although enhanced subsidies will make tickets on the state-owned rail network cheaper). And in Estonian cities outside of Tallinn, all passengers will still have to pay to use all modes of public transit, including buses. — Huffington Post

It’s apparently not even all county regional buses:

To date, not all Estonia’s 15 counties have taken up the offer, though the free-fare zone is set to cover large areas of the country. — European Sting

So it excludes rail services, and city (suburban) buses — which would account for the majority of passengers.

Tallin, the capital of Estonia (population 610,000) does have free buses, trolley-buses, trams, ferries and trains within the city limits, but only for residents.

People still use a smartcard, but the cards issued to local residents give them free rides. Which means the system still incurs the cost of running the ticketing system. In fact Wikipedia notes that services are stopped during ticket checks — so it’s really not a fare free system at all.

Problems aside, was Tallinn’s free public transport a success? That depends on how you define success:

…a 2016 analysis of the Tallinn scheme found it didn’t really encourage many people to stop driving.

In 2014, a year into the experiment, the use of public transport had increased by 14%. However, car use only declined by 5%.

In fact, it was walkers who hopped on buses, as the number of trips made on foot dropped by a staggering 40%.

And while the share of car use marginally decreased, the average distance travelled by car actually went up. — European Sting

Cardiff Bay: Pierhead building and Millennium Centre

Wales has free public transport!

No it doesn’t. Wales has free bus services on weekends only… but only for 9 bus regional routes run by one operator, the Welsh government-owned Travel Cymru. It appears to be a measure designed to stimulate tourism.

The scheme excludes rail services, and all other bus services — including bus services within cities.

Hasselt, Belgium has free public transport!

No it doesn’t. They had free buses (not other modes) from 1997 until 2013 when they scrapped the scheme because of cost — in part the costs of running services to cater for higher patronage. The buses are still free for those under 19.

Hasselt isn’t a big city, in any case – it has a population of only about 71,000 people. That means it’s not a good example to point to when arguing for a large city to go fare free.

Paris…

The (socialist) Mayor of Paris has proposed it, but the idea has been opposed by others.

As far as I can make out, as of 2018, there is no major city in the world (of say more than a million people) where all public transport is free.

But the roads are free

Toll roads are an obvious exception, but even “free” roads aren’t actually free. They are heavily subsidised, but motorists still have to pay fuel tax at the pump, and registration and licencing fees.

Public transport is subsidised too of course. This is no reason to cut out fare collection and make the subsidy even bigger.

Crowded train, Richmond

Priorities

Chris Hale recently wrote in The Age that: “a public dollar frittered on fare discounting is invariably a waste, whereas that same dollar invested in better off-peak service gets great results.”

Fares certainly need to be affordable. Part of that is addressed ensuring there are concessions to those who need them.

But in any big city, even those hailed as having great public transport, service and infrastructure improvements are needed.

In fact the best public transport cities tend to get into a growth spiral of patronage – they need ongoing investment. It costs, but it’s good for their city.

All of which means that in any city, with even a moderately successful public transport network, given the huge amount of money raised from fares, it’s very difficult to envisage a time when making the service free would be a priority, or even desirable.

Melbourne’s fares rise above CPI again

Posted onAuthorDaniel14 Comments

As expected, fare rises have been announced to take place on January 1st.

It’s a rise of 4.7% — which is CPI+2.5%.

(At least, 4.7% is the claim. Some fares, such as a Zone 1 two-hour fare, are rising by more: $4.10 to $4.30 is almost 4.9%, thanks to the price being rounded to the nearest 10 cents… which makes no sense, because you can’t directly buy these fares with cash.)

Just as this was emerging on Saturday, the Caulfield group of lines suffered major unplanned disruptions. Channel 9 was out for the fare rise story, but captured the train chaos as well:

Here’s the official PTV price list (which oddly doesn’t list the Weekend/Public Holiday Daily Cap, believed to still be $6 adult/$3 concession, or the Seniors Weekday Cap, which in 2017 is $4.10).

Here’s the State Government press release (which tries to temper the anger by announcing minor reforms such as free rides for primary school groups at off-peak times).

So how much have fares gone up over the years?

I thought I’d do a quick graph of the last 20 years.

Melbourne fares 1997-2018

Notable:

  • 1998 and 2010 saw no rise, as prices were frozen those years
  • 2007: Zone 3 is merged with zone 2, resulting in 3-zone trips dropping in price
  • 2013: single fares (on Metcard) were abolished, switching everyone to the slightly cheaper Myki fares, which were equivalent to 10×2 hour discounted fares under Myki
  • 2015: Zone 1 and 2 fares were capped at zone 1 rates, resulting in 2-zone trips dropping in price to the nearly-flat fares we have now

What if we look at the rises in those fares, and compare them with CPI?

Melbourne fare rises since 1997

  • 2004 saw a whopping 9.8% increase in fares, about three times CPI, the same year that Short Trip tickets were abolished, resulting in a huge jump for non-CBD short trips
  • 2012 and 2013 saw rises of CPI+5%, budgeted by Labor, implemented by the Coalition
  • 2015 to 2018 saw rises of CPI+2.5%, budgeted by the Coalition, implemented by Labor. What a team.

As you can see, for trips formerly covering three zones, these are still cheaper (just) than they were before 1997. Two zone trips are still relatively cheap, rising at well below CPI.

Zone one trips were tracking a bit above CPI until 2012, but when Metcard was abolished the switch to bulk rates brought it back down pretty much in line with CPI since 1997. Rises since have it well above.

There are still Ways to save. Options include Earlybird, and Myki Pass if travelling most/all days of the week. In fact you can buy a Myki Pass before January 1st and pay the pre-rise price, then use it later.

Additional fare revenue adds up to a lot of money, which can go into upgrades — we all understand that.

But the fare changes to a largely flat fare have resulted in some people benefitting enormously with fairly cheap fares for long trips, at the expense of others, who are paying a lot for short trips.

Upgrades to infrastructure and services are important to get more people using public transport. But affordable fares are also important — with repeated above CPI rises, for many people, this is going backwards.

With this fourth CPI+2.5% increase, Labor implemented the Coalition’s budgeted rises. They can argue that if they hadn’t, they’d have had to find the money elsewhere. Question is: what will happen next?

Is it time to buy a Yearly Myki fare?

Posted onAuthorDaniel16 Comments

Generally every January, public transport fares in Victoria go up.

This year it’s expected to be a 4.3% rise — this is CPI of 1.8% 2.8% (for the year to September), plus a 2.5% 1.5% rise that was first announced by the Coalition in December 2013, to be implemented in January 2015-2018, and dutifully followed by Labor each year.

(Did the Coalition plan that rise to cover the Free Tram Zone and Zone 1+2 capping? I’m betting yes; they announced the zone changes as an election policy just three months later in March 2014, which was quickly matched by Labor. I wonder how long it’ll take for zone 1+2 fares to reach their previous levels?)

Just before the price rise is a good time to decide if buying a Yearly Pass is good value.

These are available for any combination of Myki zones, provide a discount (365 days for the price of a 325 day Pass) — and because you pay up-front, you’ll be getting travel during 2018 for the 2017 price.

Cheaper than buying a Yearly Pass at the retail price is buying it through Commuter Club. CC is a discount scheme offered by a number of large corporate employers, particularly government departments and universities.

The biggest seller of CC tickets is the PTUA. PTUA membership plus the cost of the ticket is still a saving compared to the full price — $84 cheaper at 2017 prices. And by being a PTUA member, you’re supporting the organisation and its campaigns.

PTUA CC orders at the 2017 price will close on 30th November. This is imposed by PTV on all CC re-sellers, though some may have slightly different close dates.

  • PTUA CC tickets are paid in advance. Some employers who offer CC will do it by regular salary deductions, which could be a better option.
  • Unfortunately CC tickets are only available for Zones 1 and 2. (That said, if you’re a V/Line user living further afield, you could probably buy a Zone 1+2 CC ticket and load Myki Money onto it for your travel further out.)

New Myki signage on trams, October 2015

So, how much can you save? It varies, according to how much you usually travel. Here’s a couple of ways of working it out.

Cost in days – this compares the cost of 365 days on a Pass, with the cost if you’re paying for individual days

What this means is that if you buy a PTUA Commuter Club Yearly for $1515, you’re getting 365 days of travel for the same cost of 184 days of Myki Money, or 308 days of Myki Pass days (assuming you buy Passes of between 28 and 325 days).

In both cases, the cost in days goes down in 2018 if you’ve paid in advance, because the prices go up.

Another way of working it out is Cost Per Day (inspired by this Reddit post).

So a PTUA CC Yearly will cost you $4.15 per day if you travel every single day, or $5.83 per day if you travel on weekdays only — compared to a Myki Money price of $8.20 (2017) or $8.55 (2018).

A secondary saving might be if, because you’ve prepaid your travel, you end up using public transport more often instead of driving.

Flagstaff: extra standalone Myki readers to take gate overflow

If you think this all sounds more complicated than it needs to be, you’re right. Myki was originally designed with automatic weekly and monthly capping which would have made it a bit easier to pay-as-you-go on Myki Money but still get the discounted Pass rate.

Perhaps one day it’ll be re-instated, but until then, for regular users it’s worth doing a little research to find the cheapest option.

What I learnt about UK rail fares

Posted onAuthorDaniel9 Comments

My blog posts from our Britain and Belgium trip continue, but it wouldn’t be one of my holidays if I didn’t geek out on transport-related stuff.

So here’s a post on the vagaries of rail fares in Britain… or at least, what you need to know as a tourist.

Buying rail tickets at home in Victoria is easy. For most trips you don’t even buy a separate ticket, you just use a Myki card for any trip in Melbourne and as far out as the “commuter belt” cities of Geelong, Ballarat, Bendigo, Seymour and Traralgon, and local buses and trams are included in the price.

Further afield you book a ticket with V/Line. There are some exceptions: a fare on the XPT has to be bought from NSW Trainlink, though V/Line can sell you a ticket on Great Southern Rail’s Overland for a trip within Victoria. For most of the longer trips, there’s peak and off-peak, that’s it. First Class applies on some trips, as a simple surcharge on top of the regular fare.

Britain: a bigger, more complex network

As we found during our holiday, the UK has a lot more rail operators, and a lot more ticket types.

But then, it is a much more complex and extensive network. The UK rail system is made up of dozens of operators right across the country, branded collectively as National Rail, and using the old British Rail logo, first devised in 1965.

(Urban rail systems such as London Underground and others are separate, though there is some fare integration, as some of the National Rail services double as commuter/local lines within London and other cities.)

Salisbury station - next train to...

Shared infrastructure

The many operators share tracks in many cases, as well as stations – each station has a single operator managing it on behalf of the various operators serving it.

They also share a common ticketing system (with distinctive orange tickets with magnetic stripes), and fare gates, which are installed at most stations of any significant size. (If the Brits were running V/Line, they’d have fare gates installed at all the busiest regional stations.)

The fares are a bit confusing at first.

I studied the options, as I’d shelled out for not-very-cheap airfares. (Australian school holidays + European summer = A$2500 each Melbourne to London and return, and this is unintentionally turning into a big-spending year. So I was feeling pretty budget-conscious.)

Fare pricing is set by the individual operators, and initially it seems a bit like airline pricing, though in fact it’s not quite as complicated.

On routes run by multiple operators, the main one (“the lead operator“) sets the prices, which then applies to all other trains on the same route.

Night Riviera train at Paddington Station

Britrail passes

Overseas tourists visiting Britain can get Britrail passes, covering various areas or the whole country.

There are also various other passes available to locals and visitors alike.

The passes are not cheap though, and I worked out that based on our plans, we wouldn’t save any money (and it might be more expensive) over buying individual tickets, provided most of our trips were off-peak.

Three types of tickets

The marvellous Seat61 website has a lot of detail, but it comes down to three basic types of fares:

Anytime – in other words, including peak times. Very expensive in some cases. Some commuter routes get so busy that they’ll charge through the nose to try and convince you to catch other services. (Regular commuters tend to buy season tickets covering these trips.)

Off-peak – pretty self-explanatory. Flexible in terms of which train you can catch, provided it’s outside peak times. (Some operators have another tier called Super Off-peak, which is any train at specific times. As we found out, on some routes, this doesn’t automatically mean the trains aren’t busy.)

Advance – bought before the day of travel. Discounted, but inflexible, as you’re tied to a specific train (which also means a specific operator), and you can’t get a refund or even change it after you’ve booked. Not necessarily available for all trains – unlike the other types of fare, it’s up to the individual operator to decide how many tickets to make available, and at what price.

Some routes offer first class seating, for which you’ll obviously pay a higher fare. We didn’t opt for this. Standard Class was pretty good. The only exception was a couple of trains that were very crowded, but they were shorter trains that didn’t have first class seats anyway.

Example pricing from Taunton to Penzance:

  • Anytime single £70.50
  • Off-peak single £47.30
  • Open (off-peak) return £59.10
  • Advance single £19.50 to £31.70, depending on the train
  • First Class anytime single £163.00

For most journeys during our holiday, it made no sense to buy Advance tickets. In most cases we knew where we’d want to be going, and which day, but I didn’t want us to be tied to a specific train. That’s a path to a no-fun holiday, especially remembering that most trains on the lines we were using are every half-hour, or even more frequent. “No, we can’t catch that one. We have to sit here for another 30 minutes until our train comes.”

Packed train at Bath

The only exception, where booking in advance and reserving a spot was useful for us, was the sleeper train from Penzance to London – because we knew which night we were catching it, and there was only one train to choose from, and it guaranteed a berth.

(We also booked in advance for Eurostar, but that’s a different kettle of fish entirely, more like booking airline tickets.)

So, did avoiding Advance tickets mean we missed out on the cheapest fares? Actually, mostly not. Because we were travelling always in a group of four, and almost all our trips were on Great Western Railway, we were able to make use of GWR’s GroupSave discount… not all operators have it, but on those that do, for groups of 3-9 people, it reduces prices by a third, bringing normal Off-Peak fares down to about the same price as Advance fares.

Train ticket from Cardiff to Bath, and a water bottle from home

Single vs Return

Return tickets (including “open return”, where you come back on a different day) are usually only a bit more expensive than a single fare. The return trip isn’t tied to a specific train, though it may exclude peak times.

For our trip it was almost all single fares, but it’s useful if you’re doing some backtracking.

Multi-operator trips

While all train operators sell tickets for all the other operators, and they share ticketing infrastructure so that for instance all tickets work in all fare gates, the fares themselves are often not integrated.

If your journey includes two “lead” operators, it appears you’ll pay the cost of the two individual legs, simply added together. This makes it more expensive than if both legs were on one operator. As with local buses, I would expect this is a disincentive to use the trains for some trips.

Speaking of buses, there is some fare integration, with a scheme called PlusBus which gets you a discounted local bus pass with your train ticket. For trips to London you can also get a discounted London Travelcard. Both of these only apply on the same day as your train trip.

Trains at Paddington Station

How to buy

Buying fares online is possible, and you can then collect the tickets at a vending machine – a good option for tourists. One limitation of this is won’t let you buy online less than an hour before the train is due.

All the train operator web sites will sell you a ticket, including for any other operator. There are other web sites that have extra smarts for looking for cheap deals, but some of them also add small surcharges.

You can also buy tickets at the vending machines of course. A downside of this is that most of the machines can’t handle the GroupSave deal.

So in most cases I ended up buying tickets just before travel, from the booking office – which is something you’d think they’d want to discourage, but for us it was the easiest way. (To be fair, they’re upgrading the vending machines to handle GroupSave.)

To their credit, the operators of the stations involved always seemed to have plenty of staff in the booking offices. I never waited more than a couple of minutes, and the people on duty were all very helpful – and knew about the GroupSave discount, even at Cardiff Station which is run by a different Train Operating Company (Arriva) than the one we were booking for (GWR), though Arriva have a similar deal with a different name (Small Group Day Ticket).

One side effect of GroupSave only being valid on certain operators: in some cases you can only catch a train run by that operator. We did a trip from Bath to Taunton (via Bristol Temple Meads). The discount was only valid on GWR trains, not other trains on that route run by CrossCountry.

Salisbury station

A to B, B to C

Still reading? Okay. Finally, here’s a neat moneysaver.

Seat61 notes that in some cases it’s cheaper to buy two tickets for a single trip. It’s a quirk of the pricing system.

In most cases I didn’t look into this option, but I did check for one trip from Taunton to Penzance, which involved changing trains along the way at either Par or Exeter St David’s. It turned out to be quite a bit cheaper to buy separate tickets for each leg of the trip.

This we did by exiting the station at Exeter, buying fresh tickets and then going back in again. But if you have bought the tickets in advance, there’s no need to even do that. In fact you don’t even need to hop off the train; you just need to be on a train that stops at the relevant station.

Apart from buying the second lot of tickets, we were also able to use the 20ish minutes at Exeter to buy some lunch, though we didn’t venture out of the station as it was pouring with rain at the time.

How much did we save?

  • Taunton to Penzance is £31.20 each, if you include the GroupSave discount (change at Par or Exeter St David’s. Some combinations of trains were up to £47.30 each)
  • Taunton to Exeter St David’s £7.75 each + Exeter St David’s to Penzance £13.85 each = total £21.60 (includes the GroupSave discount)

So in our case, booking the full trip for the four of us would have been £124.80 total including GroupSave. Buying it in two parts ended up costing us £86.40 total. A saving of £38.40, or about A$62, about 30% of the fare. And we got to step outside the station gates and buy sandwiches, which I believe we technically couldn’t have done if making the trip on one ticket.

Worth our while.

Cardiff station sign

Would we want this complexity here?

You can see some advantages to the British way of doing things. Cheap advance discount fares encourages patronage and gives the operators some certainty over who will turn up. GroupSave and other discount schemes make it more affordable for groups to use public transport.

But it is quite complicated for passengers to understand. And return tickets only being slightly more expensive than singles, well that’s a bit odd given it costs a rail company twice as much to carry you on two trips.

And UK pricing is completely illogical in some cases — in part thanks to the myriad of operators all applying their own commercial decisions to their pricing.

We’ve got our quirks too of course, but the key is keeping it simple for passengers, and ensuring that there’s a good return to operators (and government) as extra services are added, to encourage further investment.

A quick look through PTV’s 2015 network revenue protection plan

Posted onAuthorDaniel15 Comments

I noticed there’s a 2015 version of PTV’s network revenue protection plan on their web site.

It’s a lot less detailed than the one The Age FOI’d in 2010… perhaps because it was intended to be made public.

Some points of interest, with my notes in italics:

Pages 5-6 talk about the background — total loss of $51.6 million in revenue in 2014.

“Metro Trains and Yarra Trams hold revenue risk, sharing 70 per cent of the total metropolitan farebox revenue.”

There are a couple of important points in this section:

“[Passengers] are not fare evading if they have a statutory defence for travelling without a valid ticket; i.e. they took all reasonable steps to obtain a valid ticket before their journey, there was no reasonable opportunity to obtain a valid ticket during their journey, and they took all reasonable steps to obtain a valid ticket after completion of their journey.”
— this is worth remembering. What is “reasonable” has long been a bit wibbly-wobbly, and ultimately decided by the courts, but the fact is if you are pinged and genuinely believe you took all reasonable steps to buy a ticket, you should be able to appeal it.

“It is not regarded as fare evasion if a passenger has breached the ticketing conditions without loss of revenue (e.g. by failing to touch on at the start of their trip when they have a valid myki pass for their trip).”
— so whereas the conditions say you’re meant to touch-on every trip, if there’s been no loss of revenue, you’re not the person they’re chasing. However! I’d suggest it’s well worth touching-on every time, to verify that your fare is still current, your Pass hasn’t just expired, and your card is functioning correctly.

Page 11 notes they’re monitoring a number of recent changes… the January 2015 changes (free tram zone, and zone 1 metropolitan price capping), on-the-spot fines (introduced August 2014), Multi-Modal Authorised Officers (primarily to boost checks on the bus network), and the use of Behavioural Economics.

Myki gates being repaired

Cutting to the chase, from page 13 onwards they note actions. Some of the significant ones include:

Changes for a User-friendly ticketing system, which includes

  • encourage off-system use of Myki channels, eg retail and online — presumably the aim is to help reduce queuing, which is still a problem at busy stations
  • possible changes to vending machines to improve the interface — good move. Maybe they’ll finally fix the unwanted receipts issue
  • more monitoring of Myki device reliability — I remember being told that there’d be a level of automated monitoring, but if it was ever implemented, it’s not acted upon. If a reader or gate at a busy location is getting zero cards read when neighbouring devices are getting lots, it should trigger someone to go check it.
  • promoting card expiry and free replacements — this is still a problem, particularly for people who have never registered their cards. Do the on-system prompts even mention imminent card expiry?

Compliance

  • auditing station barriers — barriers being left open has been an issue in the past, though it seems to be improving
  • an interesting one: “include revenue protection considerations in special events planning” — perhaps this is one that’s led to the closing of barriers at AFL games
  • close ticket barriers; direct people to go buy a fare if they turn up when AOs aren’t present — this is common sense, of course, though how AOs deal with honest people who have been defeated by Myki system problems is also a big issue.
  • “support (bus) drivers in encouraging passengers to touch on” — again, makes sense, while ensuring bus drivers don’t put themselves at risk
  • “trial an alternative location for bus fare payment devices” — the current default placement of readers is in an illogical position, where the bus driver often can’t see if people touch on or not, and (on metro buses at least) they don’t let you touch-on using the touch pad next to the driver’s console.

Enforcement

  • “Behaviour change” work via regular visible AOs swarming over specific rail lines — I seem to recall one of those Brit railway documentaries showing this, with the additional effect of making it harder for fare evaders to just go to the next station and hop off there to avoid a fine
  • “Review AO training and guidelines with continued focus on customer service and incident management” — important given some highly-publicised incidents
  • New hand held Myki readers — sounds like the existing ones have problems. No surprise, given most of the originally deployed publicly-used Myki hardware has problems.
  • Develop a single AO uniform across all operators — good idea; like vehicle liveries, to have a recognisable uniform, and preferably not an intimidating paramilitary-style one.
  • Continue “cross-deployment activities” — AOs on and around buses have certainly been more visible recently, and it also mentions V/Line
  • “Undertake corralling exercises (banners and bollards) at platform tram and bus stops to increase ticket checks – tram” — hmm that should be fun. Of course it doesn’t happen in the busy Free Tram Zone anymore (apart from the first inbound stop). Note the first combined bus/tram platform stop outside the Casino opened recently.

There’s also a section on marketing and education, as well as one on measurement and monitoring, which ties into the regular fare evasion stats published.

Authorised Officers at a tram stop

What’s the fare collection strategy?

There’s not a lot of detail in the document. Fair enough, they don’t want to give away all their detailed strategies to potential fare evaders.

But there’s really not a lot on the higher-level strategy: specifically the nature of fare collection.

They hint at it on page 6:

“While it is not practical to achieve 100 per cent fare compliance across an open public transport system such as Victoria’s, there is scope to significantly reduce the cost of fare evasion.”

Right. But why do we have an open system?

We’ve moved to an open, mostly self-serve system since the late-1980s. A failed attempt to use scratch-tickets, and then removing most station staff and all tram conductors in the 90s. More recently we’ve seen the removal of all ticket purchase/top-up options from trams — as a result of a 2011 consultant’s report which has never been published.

But what decisions went into this, and given huge patronage growth since those decisions in the 80s and 90s, do those reasons still apply?

Some new suburban stations have been getting fare gates (for instance Williams Landing, Springvale, Mitcham). What’s the strategy there? I’ve heard it’s to increase the proportion of trips starting and/or ending at a fare gate, but where is this spelt out?

Could we have tram conductors back? What would be the costs? Would it be affordable? Or would modern cash handling, safety issues and today’s much larger trams make it impractical?

Presumably they’ve thought about these issues, but if the strategy is documented somewhere, it’s not public.

Recently I found this interesting bit of text on the UK Network Rail site, which attempts to explain similar decisions:

“On long-distance trains, it is often possible for the on-board staff to check every passenger’s ticket. On rural routes, trains stop more often but as they usually have fewer coaches and carry a smaller number of passengers, on-board ticket checks can also be effective.

However, on urban and suburban routes, where station stops are frequent and the trains are often busy, it is not always possible to check every passenger’s ticket between every station.

In the past, tickets have been inspected by staff at ticket barriers but it is very expensive to provide staff at every ticket barrier and also inconvenient for passengers.”

Agree or disagree, at least they’ve tried to explain the logic behind their fare collection regime.

Authorised Officers at a bus stop

Nonetheless, the PTV document is an interesting peek into the world of fare compliance. It makes sense for them to (fairly) improve compliance to ensure revenue loss to the system is minimised.

But it makes you wonder how thoroughly they’ve looked at the big picture.