If you’re confused about tram and train compensation thresholds, you’re not the only one.
PTV announced earlier this month that:
PTV CEO Jeroen Weimar said both Metro and Yarra Trams narrowly missed their new targets for punctuality in February, but met their targets for reliability.
PTV’s web site has figures for February 2018 that clearly show that of the three major operators — Metro, Yarra Trams and V/Line — all failed to meet their punctuality targets:
As shown in this Transport For Victoria info graphic, the performance targets changed in the new contract.
The target we’re interested in right now, punctuality, went up to 92% for Metro, and 82% for Yarra Trams:
What about the compo?
Okay, so if Metro and Yarra Trams missed their targets, can you claim compensation?
Why is this? I sought clarification from PTV.
It turns out the target is different to the compensation threshold.
|Punctuality target||Compensation threshold||February 2018|
(Previous punctuality thresholds: Metro 88%, Yarra Trams 77%)
|Reliability target||Compensation threshold||February 2018|
(Previous reliability thresholds: Metro 98%, Yarra Trams 98%, eg unchanged)
So as you can see, Metro and Yarra Trams beat the reliability and punctuality thresholds, even if they didn’t quite meet the punctuality targets. (Only V/Line is paying compensation for February.)
It’s also apparently the thresholds, not the targets, that trigger financial penalties.
So in this case, even though Metro and Yarra Trams missed their punctuality targets… the only consequence appears to have been a light public berating by PTV.
- Metro customer charter (including compensation)
- Yarra Trams customer charter (including compensation)
- Punctuality compensation is payable for V/Line for February — confusingly, they still call the compensation threshold a “target”… because they are the same figures
- Buses? No public targets, no thresholds, no compensation, no data, no accountability