Good news! The shiny new Bentleigh and Ormond stations open on Monday.
This means after three and six months respectively of bus replacements, we can — if you’ll excuse the phrase — see the light at the end of the tunnel.
I’m hoping lessons and experience have been gained through the level crossing removal project that can be applied to the rail infrastructure projects to come. I’m told that the project team will write up their findings, and present them to the government, to inform later project teams. Whether these documents are public or not seems doubtful.
As far as bus replacements go, what have we learnt?
For a start I think there are four levels of bustitution, with varying levels of chaos.
Level 1: Planned, small scale
- Buses are replacing trains at Bentleigh and Ormond, right now until Monday — I’m finding that in contrast to the level 2 chaos during the 37 day main shutdown, the bus service can cope okay.
- Carnegie and Murrumbeena, coming up in September for early “skyrail” works — they seem to have plotted bus routes that avoid the level crossings which is wise. Hopefully this’ll run fairly well. It’s only for a month, then “temporary” stations will be in place for the rest of the Dandenong skyrail project. (That said, Carnegie closes again for a few weeks in November.)
- Knox Tramlink — when the extension of the 75 tram (originally planned to run to Knox City) was curtailed to Vermont South, a bus replacement was put in. Extra services on bus 732 basically meet every tram (except overnight on weekends), and have done so for over a decade. I’m sure the buses cope with the loads, but I doubt the route reaches its full patronage potential, and I doubt it’s good efficient use of buses and drivers.
Small scale bustitution (perhaps serving 1-3 stations) means the demand is not too great.
Don’t get me wrong, it can get busy, but you’re talking hundreds or thousands of boardings per day, not tens of thousands.
This means it’s practical to serve these journeys by bus. They’re not as fast, or comfortable, but it’s manageable if they’re resourced properly, which the Bentleigh/Ormond ones have been, though of course all those buses and drivers and despatch staff come at a cost.
Level 2: Planned, large scale
- The recent 37 days of fun between Moorabbin and Caulfield, replacing all trains
- Numerous weekend and evening closures on the busier lines such as Clifton Hill, Ringwood, Dandenong and Frankston
Large scale, taking out an entire busy train line, means there are likely to be tens of thousands of passengers per day.
Peak hours are a particular issue, with crowds testing the limits of bus routes, even with significant resources put into drivers, vehicles, road modifications (eg parking bans to maximise road network throughput) and despatch staff.
With adequate advance notice, some people will avoid it by driving or catching buses to other lines. The Sandringham line and the Nepean Highway bore the brunt of the Frankston 37 days, with extra Sandringham trains running. Some people migrated over to the Dandenong line as well.
The remaining people squeeze onto buses, and provided it runs smoothly, it’s bearable, though not necessarily pleasant. When any little hiccup occurs, such as traffic congestion affecting bus throughput, long delays can easily happen.
Level 3. Planned, large scale, largely unannounced
- Last Monday August 15th, Frankston line.
Despite Metro being warned numerous times to properly warn people, only template-conforming emails and posters were out there, with the key detail “THIS AFFECTS PEAK HOUR!!!” lost in the noise.
The result was almost nobody knew about it. Those who would normally avoid it were caught up in it instead, resulting in long queues for both stopping and express buses.
The photo below was an example: as our bus arrives at Glenhuntly, it’s already full. A huge crowd was waiting; most of them couldn’t board the bus. I saw another bus pull up behind, but who knows if they could squeeze onto that either.
There were numerous horror stories for express bus users as well, with waits of 25 minutes or more at Moorabbin to board buses.
— Meg Rayner (@megrayner) August 14, 2016
Level 4. Unplanned
- On Friday 5th August the Sandringham, Frankston and Dandenong lines were shut between the City and Caulfield/Elsternwick during evening peak. No buses were provided; advice was to use nearby tram services instead, which were overwhelmed.
— Evan Cottle (@EvanC_Au) August 5, 2016
All too common when an unplanned rail outage occurs; caused by equipment faults (such as last night on the Upfield line) or trespassers or accidents.
Almost inevitably it’s chaotic because it’s difficult to call up buses at short notice. It can be particularly bad in peak hours when large numbers of people are travelling, and most buses being busy with normal runs.
The situation is often made worse by some lines having very few places to turn trains around, meaning replacement buses have to cover a lot of ground.
- Routing buses along main roads made more sense than trying to get them right to the stations via crowded side streets. (This is not a new Metro thing. Connex plotted out lots of main road bustitution routes, but as far as I can tell, few if any were ever used during their time running the network.)
- The temporary shelters (pictured above) worked quite well, both as shelter and to make it easier for passengers and bus drivers to find the stops. Not as good as station cover, but better than nothing.
- Running express buses on a separate route to stopping buses helped reduce delays and share the load on different roads. It also helps reduce frustration for people waiting at the skipped stops, which is why I think if possible they should do it all the time, not just in peak hours.
- It appeared the despatchers worked pretty hard at times. Overhearing two-way radios made it clear they weren’t just resting on their laurels.
- Despatching buses outbound in evening peak is pretty simple if you have enough buses. Just wait for arriving passengers to fill them up, and send them off.
- Morning peak and off-peak/counter-peak times, you need to keep a steady flow of buses moving through the system to keep waiting times to a minimum.
- It helped a lot that the buses terminated at Caulfield, which has lots of train connections, cutting interchange times. No wonder they use this as a bustitution hub for the Frankston, Dandenong, Sandringham and Glen Waverley lines.
- There remains confusion about fares. Replacement buses are basically free, but the signage and the official rules don’t adequately reflect this.
- All door boarding can speed things up a lot, but there seems to be no official policy on it. Some bus drivers would open both doors, some wouldn’t. I saw one shut the back door while people were trying to enter it.
- Traffic changes help but often aren’t perfect. Temporary clear ways can keep buses moving, but delays are often experienced at intersections which could be overcome by traffic light alterations (made for the 37 day shut to benefit trucks) and/or traffic controllers prioritising buses.
- Disabled access is a problem. Old high floor buses are often used. There need to be plenty of accessible buses in the mix, or despatchers need ready access to maxi cabs.
The biggest lesson of all? Buses aren’t trains. They struggle with train loads of people, and they struggle with traffic, even when very well resourced.
Which means: Avoid large-scale bustitution wherever possible.
It’ll be good to have our trains back and our new station open next week.