I’ve solved a little Myki mystery.
For years I’d been asked about this scenario:
Assume you have paid your daily fare on Myki Money (eg pay as you go), if you load a Pass (eg a weekly or monthly) onto the same card, will the Pass activate immediately, or wait until your daily fare has finished?
If it started immediately, you’d be paying twice.
Some people had given me various answers, but nothing really solid.
I finally got around to testing this scenario. The answer is: it’s okay. It works the way it should.
I travelled on Monday morning (31st August) on Myki Money (highlighted in red above), and then took a couple of (non-free) tram rides at lunchtime, which brought me up to the Daily Cap of $7.52.
Then I loaded a 32 day Pass (to last from Tuesday, for almost five weeks, to Friday) onto the card (highlighted in blue).
After travelling home in the evening, I checked: the Pass had not activated. My trip home was under the existing Myki Money fare I’d already paid.
It was only when I travelled on Tuesday that the Pass activated. The web site confirms it runs until 3am on Saturday 3rd October (eg the end of the public transport “day” on Friday).
Mystery solved. That bit of it works.
(Note that you can load two Passes onto a single Myki card. The second one will only activate once the first one has expired.)
What’s still wrong with it?
Of course, other ongoing problems with Myki remain, of course… including:
- generally slow response times (except where readers have been replaced by the new Vix units)
- equipment unreliability
- often slow online top-up
- no short term ticket option — originally planned, but scrapped by the last government in 2011
- no purchase/top-up options on trams — ditto
- issues hearing beeps
- screens that are often unreadable in sunlight
- inaccurate location detection on buses and trams (which continues to cause incorrect charging, not so much in Melbourne where the zone structure largely hides it, but in regional cities it’s still an issue)
- printing of unnecessary receipts
- user-unfriendly interfaces (check the green highlight in the transaction history above… LR067?? I assume it’s describing tram 67 as “light rail”)
…and these types of issues, combined with a fairly rigid anti-fare evasion regime is leading to some well-documented cases of misdirected fines, resulting in some very unhappy passengers.
Over the years they have fixed a few Myki problems, such as the ridiculous locking of cards if your Auto Topup failed. But there are still a lot of issues for a ticket system serving such a big city.