The other week I experienced a Myki triple-whammy. Three modes, three stuff-ups.
Tram (one with all Metcard equipment removed) – at least one reader that was initially out of service… another was running, but was incredibly slow.
Bus (ditto; no Metcard equipment on-board) – one reader near the back door not working or switched-off (display completely blank).
Train – at Flinders Street’s main entrance from Swanston/Flinders Street, no gates at all were allowing entry. They appeared to all have “Validation disabled”. This wasn’t just half, as you might expect if they’d configured different gates for different directions; none were allowing entry. Eventually some Metro staff manually opened one gate and everyone trying to get in was herded through without touching-on. (It was about 8:30pm; not packed, but not quiet either.) Ka-ching – lost revenue.
It’s unclear if this last issue was equipment failure, or staff not able for some reason to correctly configure the gates due to lack of training or other issues.
Myki is not a new system anymore (and nor was it ever a cheap one). It’s been running in Melbourne for more than three years. These kind of basic reliability issues should have been rectified by now. No wonder people are still grumpy about it.