I think most people would agree that with Myki we’ve got a problem. A system which is enormously expensive, which is generally less responsive and reliable than similar systems elsewhere, not to mention not offering a single use ticket option.
But one argument I don’t buy is that Metcard is perfect. The bureaucracy will claim it was near, or at, end-of-life. And certainly it doesn’t work perfectly. Only a couple of weeks ago I watched Metro staff at Flagstaff trying to unjam a ticket from one of the gates.
In fact, Metcard never really did work perfectly. A big part of the problem is the mass of moving parts.
Here, from seven years ago, is a photocopy of the form I filled-in to get my Yearly ticket replaced when it went kaputsky part way through its twelve month life. At least with a contactless card such as Myki, such things (while not unknown) seem to be a lot rarer.
But how does reliability compare between the two systems (even taking into account that Myki is a bit hobbled for a few more months by tram and bus drivers not having any control console)? PTV’s Track Record has details of Metcard reliability, but not Myki. Surely it’s time this changed.