No doubt this will sound familiar to those who are active in voluntary advocacy groups:
“I DEMAND TO KNOW WHY YOUR GROUP OF OVERWORKED VOLUNTEERS, WHICH I AM NOT A MEMBER OF, IS NOT PURSUING MY PERSONAL GRIEVANCE.”
I suspect many people have a genuine grievance, but think that complaining to the advocacy group is going to get action, when in reality they’re already snowed-under.
In many cases there are more appropriate places to direct your complaint. Actions more likely to get a result include (with examples from the public transport sector that I’m most familiar with):
- go to the appropriate/responsible organisation (eg the operator)
- if no response or an inappropriate response, go to the organisation that has review powers (eg the Public Transport Ombudsman)
- particularly for services managed or funded by government, also contact the office of the responsible government minister (eg the Public Transport Minister)
- contact the media: the local newspaper or (for anything likely to be a systemic problem thus will get coverage) the daily newspapers. This might mean contacting a journalist, or just writing to the paper. Radio and TV can also be good avenues, depending on what the issue is.
There’s any number of avenues to pursue ahead of just whinging to an advocacy group which probably has lots of other higher priorities to pursue, limited resources, and overworked volunteers.
By all means copy those groups on your correspondence, so they know your issue is happening (and may see patterns or a wider problem emerging, and perhaps even be able to run with it), but don’t assume they have the time and resources to do much with it… if YOU care about it, YOU need to get the ball rolling.