My favourite picture from Friday’s floods; courtesy of Herschel Landes, who snapped it at Windsor Station (on Saturday morning I assume).
The trains had stopped running on many lines on Friday night. But earlier when the water level was lower, they had been running through Windsor, as shown in this video someone posted to Youtube:
As I noted in a comment on my post the other day, Metro did well at posting updates to their Twitter feed, web site and to Metlink’s web site. Vicroads also seemed to post a fair bit of information on their site.
In contrast, Yarra Trams, which also suffered disruptions, said nothing, content to let people guess what was going on from uninformative Passenger Information Displays at major stops, or Tram Tracker, which can only tell you that the tram isn’t coming; not why or for how long there will be problems.
Buses? Nup, forget it. Little or no information provided.
One would hope that all train, tram and bus information was available by phone from 131 MET (131 638), if you had the patience to ring — but who knows.
Clearly room for improvement.
And ultimately what’s really needed is for someone who knows what’s running and what isn’t to be able to tell you “well train A isn’t running, and nor is tram B, but if you catch a tram C down to D, you can get a bus E from there.”
That’s the kind of information people need in a major disruption… and the sort of thing I occasionally get asked by friends who are stuck — this time round it was KW, who eventually caught a bus home with just her and the driver aboard… a little more like a limo than a bus, I suppose.