A journo mentioned a certain MP this morning was quoting some transport-related sections my blog — presumably the favourable ones, such as the post that talked about the Myki transition plan. While my posts here do not necessarily represent PTUA policy, I suppose this blog is part of the mix of being an advocate — so I don’t have a big problem with that, provided it’s taken in context.
So far today I’ve taken three bus rides:
On the first, everything worked fine. Scanners okay, and my touch-on and off charged me correctly: nothing, because I already have a zone 1 pass (eg a monthly) on the card.
On the second, the scanners worked okay, but as I touched-off, it said it had charged me 6 cents. This is the surcharge for using zone 2 on a weekend, when you have a zone 1 pass. The problem is, that section of the bus route is in the zone 1+2 overlap, so it shouldn’t have charged me anything. 6 cents isn’t a big deal, but if it were a weekday, it would have been an extra $2.02, which certainly is a big deal.
On the third, none of the three scanners on the bus were working.
As Maxwell Smart would say, “One out of three ain’t bad.”
I suppose it was inevitable that there were going to be glitches, and this is only a small sample, but really, it’s not very impressive.
Others out there on buses and trams are having similar experiences. It’s working fine for some, but some are getting free rides, and some scanners aren’t working.
Hopefully these problems will be ironed out quickly. Passengers have enough challenges without dealing with a problematic ticketing system.
Tram ride 1: Tried to touch-on through my wallet, which normally works fine for me. Instead it said “Multiple cards detected.” Took the card out and tried again, and it worked okay. Didn’t bother to touch-off. ‘Cos you don’t have to anymore, right?
Tram ride 2: No response through wallet. Took it out of wallet (and left it out for subsequent rides), it decided to touch me off. A hangover from the previous ride? Correctly didn’t charge me anything.
I didn’t bother to touch it again — I have a Pass loaded, so I was paid up, but potentially someone on Myki Money (pay-as-you-go) who was taking a second trip more than two hours after the first, might not notice, and might not then be holding a valid ticket. This is another reason why the sounds need to be changed, but also if you touch onto a different tram from your previous ride, it should realise that’s the case, and treat it as another touch-on.
(It’s possible it was the same tram, as it was on the same tram route, a couple of hours after the first ride. But the tram was certainly on a different trip.)
Bus ride 1: Route 401 from the hospital precinct to North Melbourne station. Packed with students. Who says people don’t use buses? Many of them appeared to board without bothering to validate/touch/show a ticket, which is probably not a problem given 99% of them would get off the bus at the station and then need a ticket to get through the gates. I touched my Myki on and off, and all appeared to be well.
Bus ride 2: Route 219 from North Melbourne into the City. Touch-on worked okay, quite fast. Touch-off quite slow; I made sure to touch-off well before the bus stopped, so as not to delay it. Appeared to correctly charge me (no charge on top of my existing Zone 1 Pass).
So, 3/4 for those samples.
Update Monday night
A request for the 6 cent overcharge to be refunded (submitted via the web site) was processed; it should show up on my card within 24 hours.
I should add that travel on trains with Myki has worked fine today… as it has for months.