If you’re in customer service it’s good to have some kind of patter worked out to keep your customers entertained. Bad to use the same line twice in one session though.
This is why spam fails, actually. One might take notice of a single reputable-ish-looking email, but when a dozen show up at once, it’s easy to see what’s going on.
(How many damn emails have I had purporting to be from menshealth.com in the last week?! Oh, and Pfizer.)