Apparently I’m a militant.
[Myki] has been slagged by public transport militant Daniel Bowen by reference to the hideous early 1980’s hit ‘Hey Mickey’ recently revived in cheerleader films of dubious repute. — Vexnews — news for patriots (?!)
Interesting that they linked to a blog post where I thought I was quite impartial about Myki. Well, except for the title.
- passengers being over-charged, with the system charging for multiple two-hour tickets within a single two-hour period
- no lower limit on the amount that can be added to a Myki ticket on buses, leading to some users paying small amounts of money to the bus driver each time they board — the very type of time-consuming transaction Myki is supposed to eliminate
- slow response times when scanning on and off
- resultant slow “dwell” times for buses, causing delays
- little or no information about fares available at bus stops or on-board buses
- single-use tickets showing no expiry time or cost information
- machines periodically not working, including not registering scans
- uncertainty and contradictory information about the penalty fare for failing to scan off at the end of a trip
- inadequate help from the Myki call centre, with operators giving excuses such as “I’m not in Geelong”, despite Geelong being the only city to be using Myki so far
Not a bad little list of problems for something that had already been trialled and tested internally, and then with real passengers on the Bellarine Peninsula!
No doubt some of these can be fixed, and to their credit, the Transport Ticketing Authority has been in touch with the PTUA Geelong branch to discuss them.
But others appear to be bigger design flaws and may be tougher to fix.
Time will tell.
Just remember folks: this is your tax-payer dollars (and quite a few of them) at work.