The driver I got during last Monday week’s afternoon mess on the Dandenong and Frankston lines was jovial, frank, and informative. I’m paraphrasing here:
“There’s another train broken down at Southern Cross, so we’re being changed to run directly to Richmond… as soon as I can get to the other end of the train.”
(After an automated announcement) “Our robotic friend is a little lost. We’re actually approaching Richmond.”
“Your attention please. This train is running late. … (impeccably-timed comic pause for inevitable passenger laughter) … We’re express to Caulfield, and then express to Cheltenham and then all stations to Frankston. If you want other stations you’ll need to change at Caulfield.”
Good stuff. This is what people want.
Not so informative
(Mind you, that’s only happened once. Overall the SMS updates are pretty good, and I don’t understand why all regular passengers don’t use the service.)