Don’t throw away your February Met ticket: Connex will have to offer compensation for the first time ever to all Connex Melbourne train customers who hold a monthly or longer ticket from February. They got caught by a mere 0.01%, with 91.99% arriving within 5 minutes of their scheduled time, just barely under their 92% threshold.
What bumped them over (under?) the line was the storms of February 3rd. Now of course, the storms weren’t Connex’s fault. But I reckon they had it coming. Despite a year of huge number cancellations in the past year, they’ve so far avoided any customer compensation at all because (unlike their predecessors) their contract is written in such a way that they never have to cough up unless the whole network is equally crap over a calendar month.
So where the government’s contract people failed, Mother Nature has provided. A free daily ticket may not make up for a year of delays and sardine impersonations, but it’s better than nothing. It’s pay-back time: so find that old ticket, grab a compensation form and send it in.
Same deal over at Yarra Trams, just under their threshold, but to get a form from them you’ll need to ring them up.