Are shop receipts getting longer?

Is it just me, or are shop receipts getting longer?

Yesterday in Target I bought two items (I’ve blurred the details because one is a gift for someone).

The receipt was longer than my arm.

Target receipt

On the bright side, on the back are about a dozen different Shop-a-docket offers.

JB Hifi – hope they don’t go the way of Dick Smith

I always thought it was the beginning of the end for Dick Smith Electronics when they stopped selling… well, electronics, and got into consumer goods like kettles and fridges.

Now JB Hifi might be going the same way, with their JB Hifi Home operation, which has moved into some of their stores, and sells stuff online.
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Spot the difference – transport advertising in the lead-up to elections

I was thinking the government ads about transport upgrades back in 2009-10 (Labor) are pretty similar to 2014 (Coalition).

How would it be if I got them both and dubbed the audio of one over the video of another?

The 2010 version is mostly about trains; the 2014 one has been chopped a tad to remove around 15 seconds that was about East West Link. But it’s surprising how well they fit. (The full unedited versions are shown below.)

This time around, Channel 7 reports ads like this have cost at least $3.2 million so far.

Comparing 2010 to 2014

Let’s play a little game of Spot The Difference.

2009-2010 – Labor 2013-2014 – Coalition
Advert for new Smartbus route 903
Advert for a measly 6 extra services on bus route 630
moving-victoria-ad-20140301
Nice placement: Advertising, Cheltenham station
Victorian Transport Plan advertising, December 2009
Myki billboard advertising, February 2014
Bayside Rail Imorovements poster, Bentleigh, February 2014 (cropped)
Opposition transport spokesman Terry Mulder said the ad campaign should now be considered “electioneering” and withdrawn immediately. He vowed to cut advertising spending in the transport portfolio if the Coalition won government in November. “If I’m the transport minister, the money I have available to me will be going into nuts and bolts business, not self-promotion,” he said.

The Age, 1/9/2010

Rather than invest in public transport Napthine Govt invests in advertising 2 tell us how good it is. But you can’t spin lived experience!
Jill Hennessy, Labor Public Transport Spokesperson, 28/2/2014, Twitter

Denis Napthine will fight for his survival with the last dollar of your money #springst
Martin Pakula, Labor Spokesperson for Scrutiny of Government, and Transport Minister 2010, 1/3/2014, Twitter


Is advertising ever justified?

Yes, sure it is. Public transport is a product which competes against other modes of travel, particularly cars.

But it the ads should be informative, or at the very least should tell you why (even at a high level) you should be using the product.

Some of the ads have been informative at some level. From the sample above (and it is only a sample), Labor’s newspaper ads and the Coalition’s billboard/noticeboard ads have some level of useful information in them.

Amazingly, none of the Coalition’s ads spell out a huge improvement they’ve delivered in the last couple of years, but almost totally failed to promote: frequent weekend trains on much of the network.

And the TV ads in particular, placed by both sides of politics over the years, tell you very little — they seem purely design to try and convince you that your Government is doing Good Things with your money.

Daniel vs the ATM

My recollection is that Automatic Teller Machines used to be much simpler devices, and much faster. I’m sure back in the day I timed myself getting cash using the basic buttons and 1-2 line dot-matrix LED “display” they had back then and had it down to under 30 seconds.

These days ATMs are complex beasts with colour screens and animated ads, but the functionality to customers is almost the same as it was back then: put your card in, enter your PIN, do an enquiry (check your balance) or make a withdrawal, from account Savings, Cheque or Credit, enter the amount, then take your cash and card and let the next person have a go.

Each transaction takes waaaaaay longer than it used to. It’s not just the ads, the whole thing seems slower.

Bank of Melbourne ATM: frozen

So anyway, I sidled up to an ATM last night to get some cash. Slipped the card in, and as usual, the face of Jason the local bank manager popped up, with an invitation to contact him via the details on the receipt. (I never opt for receipts, and the ad is the same even when the ATM can’t print receipts, as it often can’t.)

Normally after a few seconds of Jason’s attentive stare, it then warns you to cover your hand as you enter the PIN… despite that Bank Of Melbourne ATMs all seem to have a built-in cover.

This time however, it got stuck on Jason. It had frozen up.

I gave it what seemed like a very generous period of time before I started punching buttons. Cancel, Clear, even that button to trigger the audio prompts through a headphone socket. No response.

Oh terrific.

After a minute or two, it was obviously not going to unfreeze, or give up the card. Jason’s invitation to ring him was still on the screen, but I obviously wouldn’t be getting the receipt with his phone number on it to actually do so… though it was around 6pm anyway; I doubt he’d still be at work.

So I found a (barely readable) enquiries phone number on the ATM and rang it. I thought at least if I can get the card cancelled before I walk away, nobody can use it if the ATM spits it out.

The bank’s hotline of course had an automatic menu wherein no option quite described the situation I was in. Was the card lost or stolen? Well, not really lost, since I knew it was in this ATM. Stolen? Again, only if you count the bank’s own automaton as having stolen it.

I chose the option that loosely approximated my situation, and after trying to tell the machine by way of the phone’s Hash button that I had no idea what my Access Number, Card Number or Access Password was, and some minutes on hold (everybody’s idea of fun), I then spoke to a guy who said he couldn’t help, and he transferred me.

All the while I was standing in front of the ATM blocking anybody else using it, hoping I didn’t look like a dunderhead who can’t use such a basic machine, or some kind of ATM-hog. Thankfully nobody else wanted it.

The lady I then got transferred to was able to help… at least, after making me answer some security questions (including my verbal password, though she never made clear if I had correctly guessed or not), she cancelled the card and ordered a replacement, and usefully also to connect one of my other cards with the bank to the account I had intended to access. I was able to withdraw cash from another ATM using the second card. Hey cool, maybe I don’t even need the replacement!

I also asked her if she wanted to know precisely which of her bank’s ATMs had gone kaputsky. No; she implied she knew already. Perhaps as its last gasp before freezing it sent a message back to base saying it had grabbed my card, and she was able to see that information.

Oddly, passing an hour or two later, the ATM appeared to be working again. Or perhaps it was a trap, lying in wait to lure another unsuspecting customer into giving up their card.

I’ll leave you with this snippet from Wikipedia:

Today the vast majority of ATMs worldwide use a Microsoft Windows operating system

Hmmm. That might explains a lot.

January Calendar shopping – some good ones left if you hunt around a bit

It’s about this time of year that I often go calendar shopping.

I generally like to have a calendar hanging in the kitchen, and another in the toilet.

Sometimes I’ll get given them at Christmas, of course — for last year I was given two excellent ones — the Melbourne Train Station calendar, and another of old London travel posters.

They’ve been great, but with the new year, I now have to say goodbye to them.

Able & Game: Melbourne train station calendar 2013London travel poster calendar 2013

This year, alas, I was given none.

And sometimes I’ll have the Leunig calendar from The Age. But these days they don’t just give it to you for free with the paper in early December — no. With mainstream media scrounging for revenue, they make you traipse down to the newsagent and give them a few extra dollars for it. Which I didn’t do.

I reckon when buying calendars for yourself, it’s better to go shopping after Christmas, when they’re discounted. Sure, the later you leave it, the more the risk you’ll have to hunt around to find anything good, but at least you won’t be paying $20 or $25 for the equivalent of a 12-page book.

Calendar discounts

So, at Chadstone on Tuesday I found the newsagent had some for half price. Others, including one on street art, had been marked down from $20 to $13, then to half of that. $6.50. Sold.

Then yesterday we were at Southland. There was a calendar shop set up in one area (if one were trendy you’d call it a Pop Up Shop, but it’s been popping up there for decades at this time of year). They had everything for 40% off, and a few good ones.

But at Myer I found them for 75% off. Not many good ones in their stash, but the Monty Python one looked good. $6.25. Sold.

I guess the travel/transport theme has been abandoned for the next twelve months… maybe I’ll swing back to it next year!