My precious Senz umbrella is gone. Left on the train to Frankston on Friday night.
We’d had a delicious dinner at Shakahari in Carlton. Good food and laughs galore, and caught a tram back to Flinders Street. The train had just gone — 20 minute wait, so we took a quick walk around Fed Square and the river.
It started to rain, so the brolly came out. When we caught the 10:15 train, I put it under the seat.
20 seconds after getting off the train, I realised it had been left behind. I ran back but the train was leaving. Argh. If you recall how long it took me to find a good umbrella, you’ll understand my frustration.
@metrotrains Argh just left my umbrella on train. First carriage of 10:15 FSS to Frankston. Any chance of getting it back?
— Daniel Bowen (@danielbowen) July 11, 2014
The Senz Mini had been good, but not actually 100% perfect. Last year one of the metal bits bent out of place. I contacted customer service, who asked to see a photo. They reckoned it was defective, and sent a free replacement. It was an improved model, and worked well. Until I left it behind that is.
Just off the train, I tweeted to Metro, not even knowing if there’d be a response. They replied pretty quickly and said they’d get someone at Frankston to check in the train when it arrived there, and gave me the number to ring after 11:30. Excellent.
I rang, and the bloke was very helpful, and said they’d checked, but couldn’t find it. As he pointed out, it was a rainy night, and someone else may have founded it and used it.
Metro let me know I could try Lost Property next week, it might turn up. Even if it never turns up, that’s great service from them, and I hope anybody, resources permitting, would get that kind of response on losing something on the train. (It does appear so.)
@danielbowen Hi Daniel, someone may hand it in, ring lost property next week on 9610 7512 between 8am to 5pm weekdays. Good luck.
— Metro Trains (@metrotrains) July 11, 2014
Check the WTT
Gunzels know about the Working Timetable (WTT). Squirreled away on Metro’s web site, it forms part of documents released to allow other train operators (such as freight carriers) to run trains on Metro’s tracks. The WTT shows every scheduled train service, including the ones that don’t take passengers. It also shows where a train goes when it finishes its run.
I had a plan: check the WTT, and see if the train I’d been on goes back into the city. Sure enough: the 10:15 Flinders Street to Frankston arrives at 11:17, and then at 11:25 departs back to Flinders Street, going through my station Bentleigh at 12:01am.
Yep, I was going to jump in and check, just in case they had missed the brolly under the seat. The timetable said if I rode the train one stop to Mckinnon, I’d only have 5 minutes wait for a train back.
I got down to Bentleigh station at about 11:55. The new realtime Passenger Information Display didn’t inspire confidence — it curiously said the next train to the city was at 12:17, and not taking passengers.
The PSOs asked if I wanted a citybound train. It was delayed, they said, and checked with the Metro staffer behind the counter, who said it was currently held at Mordialloc, for an unknown period.
It was all too hard. Wait for an indeterminate time for the Lost Brolly train, then again for a train back (or walk, possibly in the rain).
I thanked them and went home. I’ll try Lost Property during the week, but if it never turns up, I’ll get a replacement.
And hopefully whoever found it is able to make good use of it. It’s a great umbrella.