Marcus Wong has captured this superbly in a video:
Note that many of the people in the queue know that you can touch before the gate has fully closed… but it doesn’t help because the readers respond slowly.
Contrast this to the near-instant response shown for a Pasmo gate in Japan:
All is not lost! New fare gates got installed at Mitcham last week, and the early reports indicate they are much more responsive than existing Myki gates. In part this seems to be because they don’t display the card balance on the way through (preventing people slowing down to look at it as they pass through), but it also seems the implementation is just much better:
(Video: Kenneth Webb)
The new gates will also be installed at Springvale and Richmond soon. Hopefully they’re not too expensive and are successful enough to be rolled out to the busiest stations on the network soon.
It appears the new gates have been provided by Vix-ERG, who ran the Metcard system. Perhaps, unlike Kamco, which implemented Myki but didn’t have experience in such things previously, perhaps they… well,
know that they’re doing have more experience with ticket systems.
Last night I caught a bus, and noted how many stops were longer than necessary as people touched-off. Even without equipment upgrade/replacement, hopefully that problem (and a similar one at suburban railway stations in the evening peak) will largely disappear from January, when single zone fares take over in Melbourne… if PTV play it right and educate people.