Why does the Metlink (PTV) app list more train cancellations than the Metro web site?
The phone screen grabs below are from 8:15am yesterday.
By my count, the Metlink app lists nine cancellations, and one train that was originally cancelled but “will now run”. The Metro web site lists five cancellations, one of which is the one that “will now run”, and another of which is a counter-peak service not listed by the Metlink app.
I’m afraid I don’t understand why these are different. Before the Metro site was upgraded, they seemed to be identical — I assume being fed from the same information source. Now some information doesn’t appear to make it onto the Metro site — despite continued advertising promoting it.
On the plus side, the Metro site is more informative than the Metlink app concerning the Hurstbridge and Lilydale lines, which had been suspended the night before due to wind damage.
But as far as cancellations go, passengers want accurate timely information about what’s happening, and the Metro web site isn’t providing it.