Sometimes it pays to be a packrat

Wed 9 March 2005 7:19am by
Filed under: Politics and activism, transport 

Don’t throw away your February Met ticket: Connex will have to offer compensation for the first time ever to all Connex Melbourne train customers who hold a monthly or longer ticket from February. They got caught by a mere 0.01%, with 91.99% arriving within 5 minutes of their scheduled time, just barely under their 92% threshold.

What bumped them over (under?) the line was the storms of February 3rd. Now of course, the storms weren’t Connex’s fault. But I reckon they had it coming. Despite a year of huge number cancellations in the past year, they’ve so far avoided any customer compensation at all because (unlike their predecessors) their contract is written in such a way that they never have to cough up unless the whole network is equally crap over a calendar month.

So where the government’s contract people failed, Mother Nature has provided. A free daily ticket may not make up for a year of delays and sardine impersonations, but it’s better than nothing. It’s pay-back time: so find that old ticket, grab a compensation form and send it in.

Same deal over at Yarra Trams, just under their threshold, but to get a form from them you’ll need to ring them up.

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5 comments on Sometimes it pays to be a packrat

  1. Veronica on Wed, 9th Mar 2005 9:35 am

    2. And how many people do they really think will still have there old Feb ticket? Not that many since it’s now the 9th of March.
    I guess I am mad coz I know I have already thown mine out..

  2. Josh on Wed, 9th Mar 2005 9:54 am

    3. Happy dance, happy dance
    Pretty lousy compensation ‘tho. One measly daily. Can I get compensation from both providers?

  3. Ren on Wed, 9th Mar 2005 11:08 pm

    4. Shouldda been weeklies. Or a new monthly. THAT would have been worth my time. Meh.

  4. Alex Makin on Fri, 11th Mar 2005 12:03 am

    5. Even with those passengers that have still kept a ticket from February who many will go to the trouble to complete and send a form?

    I’m amazed at how efficient the refunds for vending machines are. If there’s a fault you simply call a number quote the code of the vending machine and mention how much you lost.

    Two weeks later there’s a refund in the mail.

    If the State Government, OneLink and the transport operators were actually concerned about the inconvenience then they could do similar.

    Alex

  5. Roger on Fri, 11th Mar 2005 2:09 pm

    6. Daniel
    as soon as I read your article on Met refunds, I rang my wife and yelled: “Take the garbage bin back inside! I have to ransack it tonight”. And she did and I did and I found my Feb ticket. Phew.
    PS My wife thinks I’m an idiot, all for the sake of $5.90.