Thu 5 August 2004 - Refund where credit’s due
Remember the $13.62 mobile ringtone? Well there’s a happy ending.
Well I got a letter from yourtv.com.au/HWW apologising for it, and a $13.62 refund cheque! Obviously someone there has been reading my diary, and they worked out where to reach me. Such is the power of the web these days that evidently they thought it was worthwhile.
In the letter they point out that they weren’t responsible for running the ringtone service, or the charges involved (fair enough), and that they’ve now taken ringtones off their web site “to avoid any further customer dissatisfaction”.
Personally I hope they can find a more decently-priced ringtone service to hook up to, but full marks to them. That, ladies and gentlemen, is good customer service.
August 5th, 2004 at 10:46pm
I liked the column by Leapin’ Larry L in the Green Guide about the “193 193″ ads. Those blokes in Sumo suits are pretty annoying.
August 6th, 2004 at 2:32pm
Oh great. Now I’m going to have people calling the helpdesk wanting us to go that extra mile too. *grrrr* *L* Glad you got your money back though. That rates.
August 8th, 2004 at 11:56am
go on, post the letter